I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thanks for posting. I’m sorry you’re had problems with your credit file. You’ve done the right thing by raising this with Equifax. Once this is raised you should be given a unique reference ID that can be used by Equifax or BT to search for and update the query. Equifax will mark your credit file as in query so it will have no further impact on your credit vets until the query is resolved.
This is the key reason why you need to contact Equifax in the 1st instance, because once the dispute is raised with Equifax you are protected in that any information you’re disputing will be marked as in query while it is being processed.
Equifax will then deal with BT Acquisitions team direct and work on your behalf to resolve the issue. There’s nothing the moderators can do to help in this instance so you’re best bet would be to chase with Equifax who will liaise with BT on your behalf.
@kdservices Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll look into this for you. You can find the link by clicking on my username.