BT remote and T4000 box

[Fluffy1]

I've just replaced my T1000 box, with which the old remote worked fine, with a T4000, and now the new remote is playing up. Like many setups, the Sony Bravia TV sits on a console and the box is on a shelf underneath. Both devices face the sofa, which seems a sensible and elegant setup to me! The new remote works intermittently - I've tried using the old remote, but that's intermittent as well. Suspecting interference from the TV, I turned off its ambient light sensor as recommended in some posts, but that made no difference. While fiddling about, I rotated the box by about 45 degrees and discovered that it all works fine! I'm a fussy sort. and the asymmetry offends me. While sitting on the sofa, I can now see the cables at the back of the box. and can't easily see the lovely(?) blue and red lights on the front of the box. Has anyone got a suggestion e.g. how to position some screening, and what sort of screening, so that I can have the box facing artistically forward again?

[NigelB72]

To me it sounds like either the box or remote is faulty. Our UHD box is on a shelf under the tv,next to PS4 and above the soundbar and we have no issues with the remote working despite my wife's best efforts to block the IR receiver with ornaments, pictures, candles, living dead dolls and whatever else she can find 😂

[Anonymous]

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@NigelB72wrote:

To me it sounds like either the box or remote is faulty. Our UHD box is on a shelf under the tv,next to PS4 and above the soundbar and we have no issues with the remote working despite my wife's best efforts to block the IR receiver with ornaments, pictures, candles, living dead dolls and whatever else she can find 😂

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My mother is like that, to the point where part of the screen can be covered sometimes. I nearly freaked when I came in one day when she had a CRT set to find a vase of flowers (half full of water mind) sitting on top of the telly. My wife is banned from placing anything near the tv 😁

[Anonymous]

It sounds like the receiving device in the box is incorrectly aligned. Try a factory reset of the box first just in case but if it persists then ring 0800 800 150 to report it.