BT reward card and Amazon Voucher

[Beth006]

I’ve recently had BT broadband installed (over 2 weeks ago) and have just tried claiming my BT reward card and Amazon voucher (as advertised on the deal I purchased through BT), however when trying to claim these via my BT online account, a message keeps appearing saying I have no rewards to claim. Please can anyone advise how I can get this rectified? Thanks 

[DavidM]

Hi @Beth006 and welcome.

Sorry you're having problems claiming. Can you just confirm when the order was placed and when you were activated?

Cheers

David

[Beth006]

Hi Dave, I placed the order on 25/03/2020 and it was activated on 17/04/2020. Thanks 

[Matt-S]

Hi @Beth006,

Thanks for getting back to us so quickly.

I've sent you a Private Message with details on how you can get in contact with the mod team so we can look into this for you.

Thanks

Matt