BT reward card - cannot claim

[Marycoo87]

Hi, I have signed contract when they advertised reward card. But still cannot claim it. Can anybody help. Thanks

[Keith_Beddoe]

@Marycoo87 

Welcome to this user forum.

What date did you place your order online?

[Marycoo87]

16/01/2020

[Keith_Beddoe]

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@Marycoo87 wrote:

16/01/2020

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From 10.01.20 until 16.01.20 new to BT customers are eligible for a £70 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £90 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

What date was your service activated?

[Marycoo87]

We had some installation on 29th outside and on 31st engineer finished installation inside and everything was activated. 
thank you 

[Keith_Beddoe]

As 14 days have now  elapsed, try claiming it next week.

[Marycoo87]

I have tried, still nothing.

its getting bit frustrating now.

cab anyone help?

thsnks

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[JohnC2]

Hi @Marycoo87 welcome to the forum and thanks for your posts. Sorry that you are unable to claim your reward card. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to claim this for you.

cheers
John