BT reward card not real! Palmed off by customer services

[chrisgstephens]

Having set up BT online after being tempted by an offer of a reward card I am disappointed to find that in truth this offer is not real! I have been checking online continuously to see if the reward page was updated with no joy. 

I have now spoken with 2 representatives who have told me the offer is not on my account. I have raised a complaint and will apparently hear back in a couple of days. 

They used standard phrases in response and the whole experience has not been good. I have screen shotted the entire conversation to add to my complaint.

However I should have been more savvy and checked these forums first as this is apparently a huge issue!! BT now have me locked into a contract and they hold all the cards.

• Before you sign up - make sure you're not also being scammed!!! THIS IS NOT A GENUINE OFFER

[Keith_Beddoe]

@chrisgstephens 

What date did you place your online order, and what did you order?

You have to wait 14 days after your service was activated, before you can claim.

Here is a list of the recent valid offer dates.

• From 10.01.20 until 16.01.20 new to BT customers are eligible for a £70 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £90 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
  
• From 03.01.20 until 09.01.20 new to BT customers are eligible for a £40 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Package, £80 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £100 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
  
• From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded
• From 08.12.19 until 12.12.19 new to BT customers are eligible for a £70 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Essential Package, £100 Reward Card when ordering a Superfast Fibre Package, £120 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £120 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
• From 22.11.19 until 02.12.19 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre Package, £125 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £125 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
• From 15.11.19 until 21.11.19 new to BT customers are eligible for a £70 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Essential Package, £100 Reward Card when ordering a Superfast Fibre Package, £120 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £120 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
• From 25.10.19 until 31.10.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited and a £110 Reward Card when ordering an Ultrafast Fibre or 2 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
• From 20.10.19 until 24.10.19 new to BT customers are eligible for a £70 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Essential Package, £100 Reward Card when ordering a Superfast Fibre Package, £120 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £120 Reward Card when ordering an Ultrafast Fibre or 2 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.