BT reward card

[Karen64]

Hi

I ordered BT Fibre 2 Broadband on 7 June and there was an offer of a £100 MasterCard reward card. My service went live today but the card is not showing in my reward section. Do I need to call customer services to activate it? 

Any help would be really appreciated. 
Thanks

[Matt-S]

Hi @Karen64,

Welcome to the Community and thanks for taking the time to post.

You won't be able to claim the Reward card until your 14 days cooling-off period finishes which starts the day after your service went live.

Thanks

Matt

[Karen64]

Thanks Matt