BT reward card

[Pvdivekar]

Hello, I signed up for bt broadband in December when there was an offer with a rewardcard but I cannot see the offer anywhere. 
please advice, best email to raise this issue

[Keith_Beddoe]

@Pvdivekar 

This is just a customer forum, but have you followed the process outlined here?

https://community.bt.com/t5/Bills-Packages/Claiming-a-BT-Reward-card/td-p/1857030

[Pvdivekar]

Yes, followed the exact process. But there is sun of any BT reward as they promised. it’s a shame, BT makes false promises to attract customers 

[RobbieMac]

Hi @Pvdivekar 

Welcome to the BT Community and thanks for your post!

I'm sorry for the problems you're having claiming for your reward card.  Could I just ask you to log in here with your BT ID and let me know what it shows? -->  Log in to My Rewards

Cheers,

Robbie

[Pvdivekar]

Hi

it says, ‘There are no rewards waiting to be claimed’.

regards

[RobbieMac]

Thanks for posting back to confirm that @Pvdivekar 

Did you place your order on our website or was it through a third party site?  We'll be able to double check the order.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[RobbieMac · Accepted solution]

Hi @Pvdivekar 

Thanks for taking the time to chat with me this evening.

I'm pleased to have been able to help with this.  The reward card is on route now and you'll receive it in the next 30 days.

If you have any problems feel free to post back here.

Have a good weekend and stay safe.

Robbie