Want to help BT shape the future of our support products?x
We're looking for feedback on your experience with BT and some of our support products, to help make them work better for you. Take our 5-minute survey and you could win a £50 Amazon voucher. Read more here, BT Customer support products
Having ordered my BT Infinity back in September it was finally ready to be installed on the 17/10/2017. After the activation deadline passed I contacted BT and my activation date will now be 26/10/2017 because the Engineer was "unhappy" with the condition of the junction box. Looking at the number of BT Home Hubs when I search for Wifi on my phone i get the feeling that most likely the box is fine and the engineer just missed my appointment.
Anyone had a similar experience, what are my compensation rights?
I'm sorry there's been a delay in getting you connected. I'll be happy to keep an eye on this and make sure everything goes to plan on the second appointment. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.