cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CPDoherty
Beginner
561 Views
Message 1 of 3

BT say there is an issue at the street cabinet, really?

Go to solution

Having ordered my BT Infinity back in September it was finally ready to be installed on the 17/10/2017. After the activation deadline passed I contacted BT and my activation date will now be 26/10/2017 because the Engineer was "unhappy" with the condition of the junction box. Looking at the number of BT Home Hubs when I search for Wifi on my phone i get the feeling that most likely the box is fine and the engineer just missed my appointment.

 

Anyone had a similar experience, what are my compensation rights? 

 

0 Ratings
2 REPLIES 2
DavidM
Moderator
Moderator
492 Views
Message 2 of 3

Re: BT say there is an issue at the street cabinet, really?

Go to solution

Hi @CPDoherty and welcome.

 

I'm sorry there's been a delay in getting you connected. I'll be happy to keep an eye on this and make sure everything goes to plan on the second appointment. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

0 Ratings
DavidM
Moderator
Moderator
416 Views
Message 3 of 3

Re: BT say there is an issue at the street cabinet, really?

Go to solution

Hi @CPDoherty,

 

Thanks for taking my call today. I'm glad to hear everything is sorted. Post back if you have any other problems and we'll be happy to help.

 

All the best

 

David

0 Ratings