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Contributor
4,770 Views
Message 1 of 5

BT shareholders' unlimited broadband and UK calls deal

Has anyone been able to take up the current BT shareholder's unlimited broadband and calls deal succesfully on line as opposed to over the phone?
I prefer to do it online then I can printout exactly what I and BT have committed to page by page !
The deal is for Broadband option 3 and unlimited anytime plan for calls at £20 month plus line rental.
Currently I am a Broadband 3 and free evening and weekend call user. (You order by calling 0800 707 6021 or visiting btcom/broadband/shareholder)

However ordering online as an existing BT broadband user gives me only two options:-
1.BT Total Broadband Fast and Reliable at £13 month.
2.BT Total Broadband Unlimited at £20 month but only with free weekend calls and an 18 month contract. The shareholder deal for existing BT Broadband customers is for free anytime calls and a 12 month contract.

I have spoken to five different BT departments. The people on 0800 707 6021 were  not aware that it could be ordered online and were  not at all interested in finding out if and why there was a problem !!

So if an existing  BT broadband user  has successfully placed an order online I would be pleased to hear from you.

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4 REPLIES 4
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Contributor
4,690 Views
Message 2 of 5

Re: BT shareholders' unlimited broadband and UK calls deal

BT have advised me that there is a breakage on that particular page which is in the process of being repaired. So to avoid further delay they took all my particulars and my broadband and call package  was changed over to the Shareholder offer within two hours. I must say they were very helpful. So thanks BT.

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Highlighted
Aspiring Contributor
3,173 Views
Message 3 of 5

Re: BT shareholders' unlimited broadband and UK calls deal

A while since the last post but  the same subject  -  I tried to change  on line  to the current  shareholder offer which is Infinity Option 2  + Unlimited anytime calls for £21 a month  which is what  I have at the moment.  All went well until I noticed at the bottom of the final page before confirmation "Please note, as you have chosen to change your current package you will no longer benefit from anytime calls".  At which point I stopped.  I contacted by email  BT for some clarity  as it makes little sense  but suggests that despite the advertising  the anytime plus element is being removed.  I await a response but will call tomorrow. 

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Aspiring Contributor
3,153 Views
Message 4 of 5

Re: BT shareholders' unlimited broadband and UK calls deal

Tried a phone call today but BT were unable to explain why the message should say I would no longer benefit from anytime calls when all the promotional material indicates otherwise. The suggestion was I should sign up as I "should" get the advertised package. I'm not prepared to take the risk and then have to sort it out later if they are wrong.
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Distinguished Guru
Distinguished Guru
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Message 5 of 5

Re: BT shareholders' unlimited broadband and UK calls deal

Who did you call at BT? If you've not been there already, it might be worth trying 0800 800 150 (not just 150) > option 1 > option 1. I've always found them very helpful and much more sensible than some of the other helplines.

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