Has anyone been able to take up the current BT shareholder's unlimited broadband and calls deal succesfully on line as opposed to over the phone?
I prefer to do it online then I can printout exactly what I and BT have committed to page by page !
The deal is for Broadband option 3 and unlimited anytime plan for calls at £20 month plus line rental.
Currently I am a Broadband 3 and free evening and weekend call user. (You order by calling 0800 707 6021 or visiting btcom/broadband/shareholder)
However ordering online as an existing BT broadband user gives me only two options:-
1.BT Total Broadband Fast and Reliable at £13 month.
2.BT Total Broadband Unlimited at £20 month but only with free weekend calls and an 18 month contract. The shareholder deal for existing BT Broadband customers is for free anytime calls and a 12 month contract.
I have spoken to five different BT departments. The people on 0800 707 6021 were not aware that it could be ordered online and were not at all interested in finding out if and why there was a problem !!
So if an existing BT broadband user has successfully placed an order online I would be pleased to hear from you.
BT have advised me that there is a breakage on that particular page which is in the process of being repaired. So to avoid further delay they took all my particulars and my broadband and call package was changed over to the Shareholder offer within two hours. I must say they were very helpful. So thanks BT.
A while since the last post but the same subject - I tried to change on line to the current shareholder offer which is Infinity Option 2 + Unlimited anytime calls for £21 a month which is what I have at the moment. All went well until I noticed at the bottom of the final page before confirmation "Please note, as you have chosen to change your current package you will no longer benefit from anytime calls". At which point I stopped. I contacted by email BT for some clarity as it makes little sense but suggests that despite the advertising the anytime plus element is being removed. I await a response but will call tomorrow.
Who did you call at BT? If you've not been there already, it might be worth trying 0800 800 150 (not just 150) > option 1 > option 1. I've always found them very helpful and much more sensible than some of the other helplines.