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nirvana316
Contributor
1,126 Views
Message 1 of 23

BT speed far less than promised Atten: NeilO

Hi,

 

I have BT Infinity 2 and in my old flat, after moderator NielO helped out, I was able to get my maximum speed all the time.

 

I have since bought a house and moved. When I asked to move my BT account I was told I would get a minimum speed of 45 mbps. However, since moving the maximum I have ever got is 20 mbps and mostly 10 mbps. Is there anything I can do to fix this? I work from home on my days off through remote desktop and it is really struggling. 

 

Thank you kindly I really appreciate any help

 

Craig

 

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22 REPLIES 22
john46
Distinguished Sage
1,108 Views
Message 2 of 23

Re: BT speed far less than promised Atten: NeilO


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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nirvana316
Contributor
1,097 Views
Message 3 of 23

Re: BT speed far less than promised Atten: NeilO

222.PNG

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pippincp
Sage
1,091 Views
Message 4 of 23

Re: BT speed far less than promised Atten: NeilO

From the checker results you'll never get 45Mbps. The most you'll get is 39Mbps. Can you post the connection stats from the hub?

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nirvana316
Contributor
1,043 Views
Message 5 of 23

Re: BT speed far less than promised Atten: NeilO

454.PNG

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Webby
Distinguished Sage
1,038 Views
Message 6 of 23

Re: BT speed far less than promised Atten: NeilO

Are you connected to the master socket or an extension?
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nirvana316
Contributor
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Message 7 of 23

Re: BT speed far less than promised Atten: NeilO

If I can improve on what I have in any way that would be great. currently max i've ever seen is 20 but mostly less between 10 and 15
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nirvana316
Contributor
1,032 Views
Message 8 of 23

Re: BT speed far less than promised Atten: NeilO

It looks like an extension face. I cannot see just yet where the "master" would be. But the face (from a google search) is an extension. With the socket in the middle of the face.

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Webby
Distinguished Sage
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Message 9 of 23

Re: BT speed far less than promised Atten: NeilO

Try and located the master which typically has a line running through the middle
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nirvana316
Contributor
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Message 10 of 23

Re: BT speed far less than promised Atten: NeilO

Hi Webby.

 

I have looked and what I can see is this. I am in a two story house with attic, the phone line comes from a mast into the attic. If I follow it it goes for a short distance into a black box which seems to split it into two extensions. One un-used and the other is in the 2nd level bedroom. The extension block is very simple, probally used for a telephone line when the house was made.

 

There is no master or any BT branded things. Just regular telephone line it looks like.

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