Try disconnecting the unused wires in the black box, they will be acting as an aerial and causing interference.
Hi, the wires are connected into an extension block that isn't being used. I would hope they are not an ariel but maybe it could be an issue. I would disconnect them but it looks like something I don't want to touch. It seems a little old or homemade but I will see if I can do that
No engineer came to my house. When I told BT I was moving house they said they would send an engineer to install my BT on monday the 19th. I waited all day then called and they told me they were moving my line at the cabinet and that was that. I expected someone to come check it was working ok etc etc but nope nothing
Almost all Infinity connections are "self-install" however any problems you can have an engineer out FOC within the first 28 days.
Get onto support and stick with wanting an engineer and ignore the £129 charge.
That would be very useful to have an engineer look at it because I am sure that I should be able to get better. However, my worry is that I thought BT say they charge you a lot of money if they come out and find out there is no fault, it's your fault etc etc
But it looks like the phone line here has not been changed since the house was built and I expect that is not so common practice for broadband things. I remember getting a new phone line to a different property I was in and seeing the master socket getting installed etc.
Ok thank you all for your help!
I will take a couple of pictures of the setup in the house right now and post here so you can advise just so things are a little clearer. I guess what I have is the phone line connected to an old junction box which then goes all the way to a bedroom extension socket. The junction box also splits it in two. But i'll take a photo tonight