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k0065126
Contributor
1,062 Views
Message 1 of 14

BT speedtester not working

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The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

 

I will try again tomorrow.

 

Viv

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13 REPLIES 13
sunzzofman
Contributor
1,054 Views
Message 2 of 14

Re: BT speedtester not working

same things happening to me so your not alone 😛

DS
Distinguished Guru
1,053 Views
Message 3 of 14

Re: BT speedtester not working

Hi Viv,

 

Just went to try on your behalf and got the following message that I've never seen before. I didn't run the program

BTSTest.JPG

 

Hopefully it'll work for you tomorrow.

-+-No longer a forum member-+-
k0065126
Contributor
1,051 Views
Message 4 of 14

Re: BT speedtester not working

Thanks to both, I did wonder if it was just me.

 

I also saw that pop-up which I have never seen before and clicked Run.  So far the world has not ended so maybe I was not foolish to trust it.

 

Viv

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john46
Distinguished Sage
1,048 Views
Message 5 of 14

Re: BT speedtester not working

hi looks like a new security certificate is being issued it looks like a java thing
k0065126
Contributor
1,032 Views
Message 6 of 14

Re: BT speedtester not working

Speedtester is still not working.  Would BT like to do something about it?

 

Viv

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john46
Distinguished Sage
1,025 Views
Message 7 of 14

Re: BT speedtester not working

The speed tester does occasionally go down Bt wholesale who operate it will be aware of the problem and will restore it as soon as possible it is nothing to do with Bt retail your broadband supplier and it is out of there control
gouldyyyy
Aspiring Contributor
1,020 Views
Message 8 of 14

Re: BT speedtester not working

John is correct. Also BT have recently launched a new part of the test called 'Quality Service Test' or something along those lines, which requires Java as it measure's packets of data and is a more accurate way of measuring your actual bandwidth.

 

Look at my thread I posted in the BB Speed/Connect part of the forum.

k0065126
Contributor
998 Views
Message 9 of 14

Re: BT speedtester not working

Thanks gouldyyy,

 

Although the speedtester worked yesterday in IE9 it does not work now that they have upgraded it unless I use Opera.  It also falls over in Safari with an 'internal error'.

 

However, I am impressed with how fast it now runs.

 

Viv

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gouldyyyy
Aspiring Contributor
991 Views
Message 10 of 14

Re: BT speedtester not working

Have you tried resetting IE9? And updating your Java program?
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