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Pmcclell
Beginner
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Message 1 of 6

BT sport not working on sky box altho activated

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Signed up for BT fibre with free BT sports on 13th sept, sports supposedly activated on 13th, works on the app but still not working on sky box and it's now 24th. Rang BT who said they did all they could at their end and it should work in an hour or 2, that was last night and still nothing. Can anyone help??
5 REPLIES 5
DavidM
Moderator
Moderator
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Message 2 of 6

Re: BT sport not working on sky box altho activated

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Hi @Pmcclell and welcome.

 

Is the fiber connected? Are there any open orders on your account? You'll get help with this via our sports live chat team so can you give them a try and let me know how you get on?

 

 

Cheers

 

David

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Pmcclell
Beginner
2,503 Views
Message 3 of 6

Re: BT sport not working on sky box altho activated

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Fibre getting connected on Thurs so yes it's an open order- nothing mentioned anywhere about this being an issue receiving sports on the sky box so as far as I'm concerned it should still work. Yes I'll try that thank you.
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PaddyB
Moderator
Moderator
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Message 4 of 6

Re: BT sport not working on sky box altho activated

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Hi @Pmcclell,

 

Please post back once you have spoke to the Sports Live team and let me know how you get on?

 

Thanks

 

PaddyB

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Pmcclell
Beginner
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Message 5 of 6

Re: BT sport not working on sky box altho activated

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All sorted now, was a subscription issue or something and he 'refreshed the entitlement' whatever that means. Thanks
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PaddyB
Moderator
Moderator
2,477 Views
Message 6 of 6

Re: BT sport not working on sky box altho activated

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Hi @Pmcclell,

 

Thank you for posting back. I'm happy to hear that working for you now.

 

Cheers

 

PaddyB

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