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JQ1975
Beginner

on ‎20-12-2020 21h52

6,974 Views
Message 1 of 2

BT sports Smart TV app error code ID106 & ID001

I could scream..... 

have been a monthly pass purchaser £25, for a few months.  Watched via my laptop, iPad the lot.  No issues and my ID worked great.    Have bought a Samsung smart TV and downloaded, updated and deleted several times over the last three hours.  I cannot get logged in.

I have changed my password and refreshed, updated and deleted the app again and still no joy.

I get various error codes.  (see title)

needless to say I have had huge issues getting through to customer serv or tech support 

anyone any ideas?

 

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1 REPLY 1
DarrenDev
Distinguished Guru

on ‎21-12-2020 5h40

6,961 Views
Message 2 of 2

Re: BT sports Smart TV app error code ID106 & ID001

ID001 means your username or password is incorrect.

ID106 means the same as ID006 on other platforms, and means a problem with the security on the account - e.g. it's locked out.

I would recommend you go to www.bt.com/sport/watch and try to watch a live channel. This should validate almost every part of the account. If that fails then go to www.bt.com/help/sport and follow the instructions for the error you saw on the web. If that succeeds then it's means there's a sync problem at our end - try changing your password on bt.com and try again. If that still fails, it'll need a manual kick from us - send me a DM and I'll ask a colleague to sort it.