It says on the BT site that support is available 24/7. That is a lie as every time I have tried calling I am met by a recorded message saying that it is closed and is only open 8am till 8pm. This is a big problem for me as I work long shifts, such a pain trying to get support for my broken connection.
That line may be open 24/7, but support isn't. I've tried two nights in a row and just get a recorded message saying it's open 8am till 8pm. This is after I've said "broadband isn't working" and put in my phone number.
Yes, and it's only open 8 till 8. Just googled it and it appears I'm not the only one annoyed by the misinformation. Wish BT would update their info.