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RichTeaBiscuit
Aspiring Contributor
594 Views
Message 1 of 5

BT support line 24/7 lie

It says on the BT site that support is available 24/7. That is a lie as every time I have tried calling I am met by a recorded message saying that it is closed and is only open 8am till 8pm. This is a big problem for me as I work long shifts, such a pain trying to get support for my broken connection.

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4 REPLIES 4
john46
Distinguished Sage
563 Views
Message 2 of 5

Re: BT support line 24/7 lie

did you call 0800 111 4567 ? as that is 24/7
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RichTeaBiscuit
Aspiring Contributor
555 Views
Message 3 of 5

Re: BT support line 24/7 lie

That line may be open 24/7, but support isn't. I've tried two nights in a row and just get a recorded message saying it's open 8am till 8pm. This is after I've said "broadband isn't working" and put in my phone number.

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john46
Distinguished Sage
552 Views
Message 4 of 5

Re: BT support line 24/7 lie

that is the broadband support number
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RichTeaBiscuit
Aspiring Contributor
527 Views
Message 5 of 5

Re: BT support line 24/7 lie

Yes, and it's only open 8 till 8. Just googled it and it appears I'm not the only one annoyed by the misinformation. Wish BT would update their info.

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