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sgm00
Beginner

on ‎13-05-2020 15h05

315 Views
Message 1 of 3

BT upgraded to fibre locally and now no connection between TV box and hub

Yesterday BT upgraded to fibre locally.  Our broadband has reappeared but it is intermittent on some equipment.  It is now non-existent on the TV box which says that it is not connected to the hub.  We have tried everything - disconnecting, resetting etc... - but no success.  Connection has been very poor for over 3 months on the TV box but I was assured by BT that the change to fibre locally would solve the problems.  Early signs are that it is worse.

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎13-05-2020 15h15

311 Views
Message 2 of 3

Re: BT upgraded to fibre locally and now no connection between TV box and hub

did you get a new hub?  if hh6 then I would turn off smart setup as that often causes problems

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-



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sgm00
Beginner

on ‎13-05-2020 22h12

269 Views
Message 3 of 3

Re: BT upgraded to fibre locally and now no connection between TV box and hub

yes we were sent a smart hub 2.

what is smartsetup? and how would I turn this off?

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