Hi Ok. Ive not used the free BT virus for years because Mcafee was always rubbish. So I now have a 2 year Norton about to expire and want to install mcafee which is now Norton great ive been using the upgraded version already.
So i temporarily remove the existing license from the paid version and manage to install that no problem on the computer.
I then want to send the link to another device so I send that by email to the phone open up the link and we have BT virus protect which then comes up as mcafee installs and then asks for activation code, which i sign into BT and then have the cant connect to this network message.
Are we saying here that BT virus protect can only be used on Windows and not Android Mobiles ?
Ok problem solved forget using the link just go straight to playstore download Bt virus protect and it installs the norton version of Bt virus and not the mcafee one . You have to sign into BT ID though which is a problem if you dont want to be giving someone else access to your BT account details.
The link to install on another device from Norton should be opening up the Norton version and not the mcafee and be ready activated and not require a third party to install log in details