Email Login problem

[gavinlambourne]

Hi @ras_undy - thanks for the feedback.

We understand the cause of the issue which has caused you to need to do this, and a fix is in the progress of being tested.

Once the fix is deployed, I will post back on this thread.

If people are still experiencing issues after this fix, we can investigate those examples.

Thanks
Gavin

[rjhazell]

I can now access my emails on my PC. I have not knowingly altered any settings etc. Hitherto from the Yahoo page I was referred to the BT email access page and then to a list of all the email accounts allocated to my BT account. Attempted access to my email account then failed. From the BT access page I now go directly to my own account. Thanks BT if you have solved this.

[cdfletch01]

Gavin

My problem with accessing email appears to be associated with the page where I log into my individual accoount(s). I can log in OK to my sign in screen, but when I select a specific email account from the next screen and enter the password, it displays a "signin1" error.

By making one account a favourite this bypasses the second sign in screen and I can deal with emails on the designated account. However I cannot access other email accounts using this system.  

Hope this is of help.

[ras_undy]

On the top right hand side, where it says your email account, there is an arrow.

Click this and you can change your account to the others.

[gg30340]

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@ras_undy wrote:

On the top right hand side, where it says your email account, there is an arrow.

Click this and you can change your account to the others.

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If your email accounts are on/use the different platforms, BTYahoo and BTMail, you will not be able to use the drop down box to switch between accounts.

When all of your email accounts have been moved on to one platform ie the "new" BTMail,  you will be able to use the dropdown feature

It should be noted that this will only be the case if the email accounts are all merged under the same BT ID and haven't been gifted to somebody else.

[simon48]

Hi Gavin, any sign of that fix yet? It's been a week now. Simon.

[poinsy]

Just a tip, I have been getting this exact message. 2 weeks ago it was fine (25/06/2020), today it is not. I know the password is fine; if I enter an incorrect one it tells me.

Following a suggestion from earlier on in this thread, setting the email to favourite worked. Not a solution, but ok for me as I only use the 1 currently.

[gavinlambourne]

A fix for the empty response login issue (which some have worked around by setting a favourite) is being implemented tonight.

If anyone still feels they are experiencing this issue from tomorrow onwards, please let us know.

Thanks for your patience.

Thanks
Gavin

[Dalandius]

My email ends in @talk21.com and I had to claim to BT_id but ending <removed>.t21@btinternet.com before I could set it as Favourite (after creating a second address)

Can a delete the second email or will this break the fix?

[JohnH94]

Access via Chrome seems to be back to normal now. Thanks.