I can now access my webmail successfully. Thank you very much to the team who have solved the problem.
It works thanks.
A question please; what does it mean to link your e-mail to your BT ID?
Hi Gavin - I do not have a BT ID.
All I have are 2 x "btinternet.com" email addresses. Both my webmail and outlook email downloads are still failing.
I am having the same problem.
Have had for the last 4 or 5 days.
I can access on my phone via the app but not through, firefox, google chrome, internet explorer, or microsoft edge!!
I've cleared the history, cookies cache etc, I've made my email the "favourite" and still nothing!
So flipping frustrating, come on BT there are so many of us with this issue surely something can be done to fix this.
14-07-2020 UPDATE can't login on the app on my phone now either
It’s getting beyond a joke. No one at BT has taken ownership of this problem. The incoming server times out permanently on any app and in the webmail, is extremely temperamental. It’s 2 weeks tomorrow I’ve had the problem and feel that as a paying premium customer, is beyond poor customer service. 6 different people have promised on the phone to resolve this including a complaint. There is clearly an issue with the server but no one seems to have a clue!
Hi @barters, @Lyn-McW and @iainswilson sorry that you are still experiencing a problem accessing your email on webmail after the fix has been applied. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this resolved.