BT wifi App

[Donh]

I have installed the BT wifi app on my Ipad

When I input my username and password, I then get asked to opt in.

However I am already opted in.

everytime I open the app this happens again.

I have been with BT for several years but upgraded to infinity 2 a few months ago.

I used bt wifi before upgrading to infinity with no problems.

can anyone please help me

[imjolly]

are you connecting to BTWIFI or BTWIFI-X - the latter is for iphone/ipad and need you to instal a profile

[Donh]

Thank you I was trying to connect to BT WiFi - fon. because a password was required for BT Wifi - X

How do I install a profile?

[imjolly]

if you try and connect to BTWIF-x - it is logon as BTWIFI - and you will then get chance to download profile

[Donh]

When I try to get online using btwifi-x , I am asked for a password ?

[Donh]

I have a profile for Btwifi on my iPad. Does it need to be updated now that I have upgraded to infinity and been supplied with a new home hub?

[imjolly]

should be ok just sign in should be the same

[Donh]

When I click on the btwifi app, I am asked for my user name and password. When I enter my username (bt Internet email address) and password, I am then asked to opt in ( even though I am already opted in. I can't get online through BT Wifi. ( con or X)

[gg30340]

Your BTWifi log on needs to be the same as your MyBT BTID log on and password which should be the same as your email address and password.

[Donh]

I do not generally use my bt Internet email address, I use a gmail internet address. I also use my gmail Internet address to log on to my bt. However, I understood that I needed to use my BT Internet address for BT WiFi. It matters little though because either e- mail address gives the same response when logging onto the BT wifi app. i.e. I am asked to opt in, even though I am already opted in. ( however If I do try to opt in again, only my btinternet address is recognised)