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matty2
Beginner
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Message 1 of 7

BT working wirelessly but not via wired connection

Hello,

 

I own a BT home hub 3. I have numerous devices connected via wireless connection and all working fine however my PC which is connected via etherenet is not working. 

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
618 Views
Message 2 of 7

Re: BT working wirelessly but not via wired connection

Phone customer services and ask for a replacement to the hh2. It is old now and has known faults

http://forumhelp.dyndns.info/hardware/hh2/hh2_issues.html


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matty2
Beginner
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Message 3 of 7

Re: BT working wirelessly but not via wired connection

my friends home hub 3 works though and it works on his home wired network therefore it is not the router. I may also add it is not the wireless that is the problem as per previous post but it is the wired connection that is causing the problem. 

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imjolly
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Distinguished Sage
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Message 4 of 7

Re: BT working wirelessly but not via wired connection

Make sure your driver for network card is it to date from manufacturers website nod don't rely on windows update


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matty2
Beginner
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Message 5 of 7

Re: BT working wirelessly but not via wired connection

thanks for your reply but I have installed the most recent driver and it is also not working on other PCs/laptops therefore it is not the computer

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imjolly
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Distinguished Sage
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Message 6 of 7

Re: BT working wirelessly but not via wired connection

If you cannot get Ethernet to work on your hh3 with pc but PCs works when using another hub connecting Ethernet then that suggests a hub fault

Maybe would help if you said all you have tried


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gg30340
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Message 7 of 7

Re: BT working wirelessly but not via wired connection

Have you tried a different Ethernet cable?

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