@Hempeawrote:
BT saying they haven't heard of this is either disingenuous or inefficient. I had 2 online chats with them on 30Mar18. Other users in this thread have also been in contact with them. I suspect that all they are doing is saying there is no issue with the BT side and as its only the Yahoo App that has the issue then it's not being flagged as a BT known issue on their error reporting system. Given that BT created the working relationship with Yahoo in the first place and have relued on Yahoo to provide a mobile App then BT should show some responsibility here. Have I missed it or is there no response from Yahoo at all in this thread. When's a relationship not a relationship? When it's between BT and Yahoo, it would seem.
There is a complete disconnect between BTCare on twitter, the phone helpdesk, online chat and these forums.
I find it shocking that they NEVER seem to share information, work against each other and it seems have a totally different management structure, all vying for their own team ONLY, and not working together.
What is for sure this time, is that they can't say "Well, webmail is working so it's all fine" - it's not for some users. The Yahoo app is effectively irrelevant in all this.
The fact that many people are reporting this fault in these forums is a clear case that webmail access for some BTYahoo users has been messed up.
I would ask whether Yahoo ask/tell BT when they are to update their server/email systems. I expect not, since no-one was aware of any changes until Yahoo were questioned and said they would roll back changes. As I said very early in this thread, the roll back is unlikely to work. There are some things that can't be put back, unless they checked every single user setting/config and stored that before changes were made. It appears that the Yahoo mail team are as bad as the BTmail team.
This is where Simon-D (mail expert) should be posting in these forums and explaining what happened, why it happened, what tests were done prior to the changes etc. He even said a couple of months back that anti-spam measures were altered and much better - it's not.
The mail system is not fit for purpose.
