Had BT broadband for roughly 3 years now, I'm on my 4th hub (p**s poor equipment) and have just been suckered into signing an 18 month contract for infinity.
Was getting 11meg on adsl, promised 50meg on infinity, getting 22meg at best.
Engineer's been out, tested all my lines/cables etc, tested at the cabinet and then the exchange. Did some "tweaks" at the cabinet.
BT guy phoned me and tells me "That's it pal, you won't be getting any better than 22meg on your line. Make a complaint to customer services"
I'm 1200 meters from the cabinet. I can buy a 10/100 ethernet network extender that will send my signal upto a kilometer with a cat5 cable for £230.
If BT would let me I'd gladly buy any new cabling that I need and fit it myself. Can't see that happening though.
BT, don't promise what you can't deliver!
Mr P*****d Off,
Hey I'm from Selby too but I'm getting 60meg+. 1200 is a long way from the cabinet and i think infinity speeds are effect a lot more by length from cabinet than ADSL is effect by length to the exchange. this link shows that at 1200 meters your speed is about right and the estimate was never going to happen http://www.thinkbroadband.com/guide/fibre-broadband.html
at 1200m from the RDSLAM 22mbps is about right. As you are unhappy with it I would recommend you cancel the service.
Where are you getting this 1200M from?
Because there is not a chance you were getting 11Mbps on ADSL with that distance, I believe he might talking about to the exchange.
He probably was mate, I have seen a lot of examples of people getting not much more on FTTC that they were on ADSL due to he PCP location as it is closer to the exchange.
I know of of one Exchange that has a RDSLAM literally 15m outside the Exchange front door and know properties connected to it that stretch upto a mile away.