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slt76
Aspiring Contributor
646 Views
Message 1 of 3

BT youview won't record two channels after software update

After recieving the new software/UI we randomly are unable to record two channels simultaneously. As an example tonight we wanted to record Victoria on ITV +1 and MOTD 2 on BBC1. MOTD 2 refused to do anything when pressing record. No error, no suggestions of a clash (Which we checked and there were none). After cancelling Victoria MOTD2 then decided it would record. We have had exactly the same thing with other channels. Power off, pull the plug for 30secs seemed to then suddenly allow it to start recording again. We are getting fed up now though as it's becoming far too frequent. Really don't want to a full factory reset as I'm not convinced it will work and I have a box full of recordings to watch. Any ideas or suggestions would be welcomed.

Thanks, Scott
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2 REPLIES 2
DavidM
Moderator
Moderator
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Message 2 of 3

Re: BT youview won't record two channels after software update

Hi @slt76 and thanks for posting.

 

A full factory reset might be the only answer to this but have you tried the soft reset, keeping the recordings?

 

Cheers

 

David

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slt76
Aspiring Contributor
550 Views
Message 3 of 3

Re: BT youview won't record two channels after software update

Hi David

AlexP has picked this up for me and has agreed a solution with me. Thanks
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