teeney579
Beginner
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Message 1 of 2

BT

I spent half an hour on the bt help advise service to make a complaint about my broadband. They shut their helpline at 10.45 yet expected waiting time said 6 minutes. This outraged me so I phoned up their "24 hour hotline" only to be told by an automated message that their office is shut between 8am-8pm. Now how is someone who works 6 days a week on 12 hour shifts supposed to get in touch with them if they don't respond to me?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT

How do you get in touch with other companies that don't work 24hrs?

 

If you have a problem perhaps if you post what it is on the Broadband board of the forum somebody might be able to help you. 

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