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sajeenath
Beginner
849 Views
Message 1 of 6

BT6500 - Shows Incoming call history as 00000000000

Hi All,

 

Recently purchased BT6500 Quad, was so excited and got disappointed very next minute. I am subscribed to CLI and it does show the number of the incoming call however when I get to history to check the number it is being displayed as 00000000000 so are the time and date. Even when I place a call, it gets through fine but again when I go to check the history it is displayed as 0000000000000 and the date and time as well. Tried resetting the base, phone and all the settings but nothing seems to help so far. Pls help.........

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5 REPLIES 5
NeilO
Moderator
Moderator
836 Views
Message 2 of 6

Re: BT6500 - Shows Incoming call history as 00000000000

Hi sajeenath,

 

Sorry about that have you tried contacting the BT6500 Helpdesk for assistance with this? Check out that link for their details.

 

Thanks

Neil

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sajeenath
Beginner
832 Views
Message 3 of 6

Re: BT6500 - Shows Incoming call history as 00000000000

I did, nothing helps.
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NeilO
Moderator
Moderator
830 Views
Message 4 of 6

Re: BT6500 - Shows Incoming call history as 00000000000

Thanks for getting back to me. Where did you purchase the phones from? 

 

Neil

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sajeenath
Beginner
828 Views
Message 5 of 6

Re: BT6500 - Shows Incoming call history as 00000000000

The phone outlet
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NeilO
Moderator
Moderator
825 Views
Message 6 of 6

Re: BT6500 - Shows Incoming call history as 00000000000

I'd recommend you return the phone under warranty for a replacement, this needs to be organised with the shop or website that the phone was purchased from.  

 

Thanks
Neil

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