I have an external junction box. However some of the wiring seems to have been pulled out slightly (one cable hanging loose). I have a crackling/bad phone line 90% of the time and I am thinking it is down to this.
The box itself is pretty weathered. (spider webs etc inside)
I am wondering if anyone knows who would be responsible for this? Me or BT Openreach? and what the cost would be to have this replaced/rewired?
It is the property of Openreach, if you have a noisey line you will need to report it to your service provider. I wouldn't go into it and start making any alterations to it if I were you because if you damage it beyond what you can repair and have to call out Openreach they will charge you, regardless of you having a noisey line in the first place.