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@Daftpilot, the batteries you describe, are they lithium batteries? If so, they do not have 'memories' and can be charged anytime. Anything with a battery in it is dodgy in my experience, I just don't trust them. I hope you can get this sorted out soon, best regards.
The batteries in those phones are NiMh type rechargeable. They should last 18-24 months if looked after.
Exactly the same problem with BT8500 after 20 minutes drop out.
Would love a solution.
My BT8500 batteries keep failing, too. Does anyone know where on the BT site they are sold? I can't see them anywhere.
😞
Loretta