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Daftpilot
Beginner
15,203 Views
Message 1 of 9

BT8500 handset battery life.

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I have owned a triple set of BT8500 phones for over a year. As far as the call blocker is concerned I have no complaints - I haven't had to answer an unwanted call since I installed it. However, if I am on a call (or waiting in a queue) for more than about 20 minutes the phone cuts off with no warning, and shows symptoms of low battery charge. The advice from BT was to do a factory reset - that made no difference at all. I have tried completely exhausting the handset batteries and recharging, and I have replaced all the batteries with the Which recommended brand (Varta), but the problem is still there. I now have a corded phone on the line and leave the handset off the hook if I'm likely to be on a long call, so that the call isn't dropped. I have a Panasonic cordless with the same battery setup which lasts forever, as should the BT phones. Has anyone else had this problem and found a solution?
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8 REPLIES 8
Havnalaff
Aspiring Expert
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Message 2 of 9

Re: BT8500 handset battery life.

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@Daftpilot, the batteries you describe, are they lithium batteries? If so, they do not have 'memories' and can be charged anytime. Anything with a battery in it is dodgy in my experience, I just don't trust them. I hope you can get this sorted out soon, best regards.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: BT8500 handset battery life.

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The batteries in those phones are NiMh type rechargeable. They should last 18-24 months if looked after.

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kenkenthom
Beginner
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Message 4 of 9

Re: BT8500 handset battery life.

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Exactly the same problem with BT8500 after 20 minutes drop out.

Would love a solution.

 

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john46
Distinguished Sage
14,768 Views
Message 5 of 9

Re: BT8500 handset battery life.

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change the batteries
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aurion22
Beginner
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Message 6 of 9

Re: BT8500 handset battery life.

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My BT8500 batteries keep failing, too. Does anyone know where on the BT site they are sold? I can't see them anywhere.

😞

Loretta

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DanielS
Moderator
Moderator
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Message 7 of 9

Re: BT8500 handset battery life.

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Hi @aurion22,

 

Replacement parts, such as batteries, are available to order through the Product Helpdesk.

 

You can find the Product helpdesk information at the following page: BT8500

 

Thanks

 

DanielS

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aurion22
Beginner
14,646 Views
Message 8 of 9

Re: BT8500 handset battery life.

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Thanks .. but I've found a website online which sells the right batteries and have already ordered them. They should be easier to find if BT want people to buy from them.
🙂
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DanielS
Moderator
Moderator
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Message 9 of 9

Re: BT8500 handset battery life.

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I'm glad you've got them ordered @aurion22 Smiley Happy

 

Enjoy the rest of your weekend

 

DanielS

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