Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
BT Cloud keeps an unlimited number of 'versions' of old files, so even if the ransomware infection went undetected for long enough for BT Cloud to upload the encrypted versions, the unencrypted versions would still be safe on BT Cloud.
The best line of defence against ransomware is good antivirus software (BT offers free BT Virus Protect to all our broadband customers), but if the worst did happen you would be able to restore original file versions from BT Cloud.