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SeanD
Community Manager
Community Manager
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BTCare Community Newsletter Issue 24

BTCare Community Newsletter Issue 24

Whats new at BT?


BT Mobile to offer iPhone 7 and iPhone 7 Plus

BT will offer the iPhone 7 and iPhone 7 Plus, the best, most advanced iPhone ever, featuring an all-new advanced camera system, dust and water resistant design, stereo speaker system and the A10 Fusion chip which is the most powerful chip on any smartphone while delivering the best battery life ever in an iPhone, iPhone 7 and iPhone 7 Plus


BT Sport brings virtual reality to EE stores
Football fans experience Premier League football clash between Chelsea and Arsenal live in Virtual Reality in four flagship EE stores in London, as part of a new BT Sport trial, BT Sport brings virtual reality to EE stores


Whats showing on BTTV?


~Feed the Beast
There’s plenty to look forward to in October: Halloween, pumpkin spice lattes and National Apple Day (seriously, that is a thing). But perhaps most importantly of all, there are two great UK premieres of hit US TV shows coming exclusively to BT customers on AMC. Read more here Brand-new drama only on AMC this October


Surrender to the madness of Alice Through the Looking Glass
Heading back into Underland, Alice must save the Mad Hatter’s family by travelling through time in this sensational sequel available to buy in BT TV Store. Watch the trailer here, Alice through the looking glass


Make staying in incredible with these cartoon critter capers
Get the whole family together for these amazing animated animal movies, now available in BT TV Store. See more from here

Community hot topics


There have been a coupe of really busy threads over the last month around the new BT Smart hub. Some customers have reported Wi-Fi connectivity issues since receiving a firmware update. There is also discussion around user experience with the newest addition to the BT Home hub family. Both threads can be viewed from these links, BT Smart Hub (Home Hub 6) Bug Reporting + Improvements and Hub 6 wireless now unuseable


Over the last couple of months we have been sending your feedback to our hub team. They have been working hard in trying to understand and address the concerns that have been raised. Just today I am pleased to announce that a new firmware is on its way which will make improvements. Please read more here Smart Hub firmware

Community News


Accepted solutions indicate answers to questions or issues posted on the forum. Its a great way to highlight that you have received the correct answer to your posts. Last month we had 320 post marked as the accepted solution. Well done to the authors of these solutions


Our community sees quite a bit of traffic from people just visiting. Last month we had just over 654,958 unique visitors. Hopefully these visitors found the answer they were looking for


Stories you may have missed on BT.com news?


Card fraud: Why do fraudsters find plastic so fantastic?
Fraudsters like to obtain things that don’t belong to them, and their favourite way of doing this is by deceit. Sometimes they do it in their own name, sometimes they use someone else’s identity, other times they will just make an identity up altogether from scratch and use that, Read more Find out how to keep your credit card details safe.


The Crystal Maze: Celebrity lineup revealed for Stand Up To Cancer special
Michelle Keegan, Rio Ferdinand and Paralympic champion Jonnie Peacock have signed up to take part in the return of cult gameshow The Crystal Maze. Read more here Stand Up To Cancer special


Stand Up To Cancer: Fundraising tips
Find out how you can get involved with Stand Up To Cancer this autumn. Read more here Stand Up To Cancer

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