Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 1

BTCare Community Newsletter Issue 36

Banner background.png

What's new at BT?  

In this newsletter


> What's new at BT?

> What's new on BT TV?

> Community updates and hot topics

> Stories on news – our highlights


Missed a previous newsletter?


Here are our latest issues!

Issue 35

Issue 34

Issue 33

Issue 32 

My BT app now on tablets


Great News! The My BT App has now been optimised for use on tablets so you can enjoy all the useful functions of the app on bigger screens.


You can easily switch to landscape mode to get a better look at your account including your bills.


More info can be found here. Download the app and check your usage, view and pay your bill, track an order, and get help if you need it. 

The Ashes


The 1st Test started on the 23rd November 2017.


It's time to get hyped! 


Keep an eye on BT Sport's The Ashes page for the latest news and updates!  




BT Sport Action Woman Awards 


The BT Sport Action Woman Awards celebrates the achievements of incredible and inspiring female athletes.


The 2017 awards ceremony is live on BT Sport on Monday 4 December. Viewers can watch on BT Sport 2, as well as on and the BT Sport app.


The ceremony will feature also feature the Lifetime Achievement and Team of the Year awards - as well as the public vote for Action Woman of the Year. The Action Woman nominees are shown here.



What's new on BT TV?

Snatch the TV series

Watch this series about a group of up-and-coming hustlers who stumble upon a truck-load of stolen gold bullion are suddenly thrust into the high-stakes world of organized crime.


The 10-part series premieres in the UK on October 31 at 10pm on AMC. Here is everything you need to know about Rupert Grint’s hustler TV series!


Ride with Norman Reedus

This month season 2 premiered exclusively to BT customers.


Episode 1 sees Norman bike with his Walking Dead co-star Jeffrey Dean Morgan. 


You can catch up through the BT TV Player, where Season 1 is also available.



Community updates and hot topics

January price changes

A popular discussion this month has been about the recent price changes. In particular, there’s been confusion about whether the bespoke offers some customers received were guaranteed for the duration of the contract.


We posted a clarification here:

If you select a Broadband bespoke offer that includes an upgrade of some kind (e.g. copper to fibre, free Smart Hub, etc.), this price will be guaranteed not to change for the next 18 months.

If you select a Broadband bespoke offer that’s on the same product and price as you pay today, this means you’ll continue to pay the same amount from 7 January 2018. However this price is not guaranteed and could change in the next 18 months after 7 January 2018.


New Community Leaders

We are delighted to announce that we have three new members join our Community Leader programme.


Thank you @Liam_@pippincp and @licquorice for joining!


If you would like to join the programme in the future, we have a few tips for you based on what the forum team look out for:


We want the BT Care Community to be a friendly and constructive environment for forum members to help other BT customers, and the CLP allows us to recognise those who embody the spirit of the community.


Anyone who acts as a positive role model on the community could be asked to join the programme (one caveat being that BT employees are not eligible).

There is no minimum time requirement for participation, although of course a member would need to be active over time to develop a record of positive participation.


Please join us in welcoming our latest CLs! And a heartfelt thank you to all of our current CLs, your help and advice is invaluable!


Stories on news – our highlights

Happy Birthday telephone socket!


On November 19, 1981 new telephone plug sockets were introduced for the first time by British Telecom.


Here are ten other everyday inventions we can’t live without, from the computer mouse to the bar code!


What is Adastral Park?

Adastral Park is BT’s main research and development headquarters, located just outside Ipswich.


Much of BT’s technology is created and tested at this site by the BT Labs team, such as the newest fibre-based technologies which have been deployed across the UK by Openreach.


Find out more about the groundbreaking research that goes on in this hi-tech facility.


Superfast fibre optic broadband

What has been the impact of superfast broadband in the UK – and how will we be using it in the future? We find out.


0 Ratings