We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
As of last week, the forum’s total post count has exceeded 100,000!
Also, the total accepted solutions count is now over 15,500!
Thanks to all of our community members for helping the forum grow with your questions, help and advice.
You may have noticed some new posts from us about Scams Awareness Month.
This week we’re featuring advice on online scams, but watch out for more posts in the next couple of weeks!
BT Mail account suspension
One of our top discussions this month was from customers incorrectly seeing a message advising them their BT Mail account is about to be suspended due to inactivity, despite the fact that these email addresses are in regular use.
We have confirmed that this message is being shown in error, and that no active email accounts will be suspended. We will post any updates about this on the thread as soon as we get them.
It includes a brief explanation of what DLM (or Dynamic Line Management) does.
For anyone searching for advice with a broadband fault, we have a list of top tips on how to troubleshoot potential issues at the top of the Copper Broadband and Infinity boards.
He reported that he signed up to the forum by using his Facebook login details, but was unable to log in when using the mobile version of the site.
The Facebook login isn’t currently available on the forum’s mobile version, so we have posted advice here on what you can do if you’re affected by this.
This is the last newsletter from me this year, as I will soon be going off on maternity leave 🙂
My PMs will be switched off as of this weekend, but everything else remains “business as usual”, with the rest of the moderation team continuing all of their hard work.
Have a great week everyone!
Thanks guys, I look forward to seeing you all around the boards when I get back!
But most of all, at the moment I just look forward to getting some sleep before the little one arrives