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HopHead
Contributor
9,485 Views
Message 21 of 31

Re: BTFON & BTOPENZONE connection problems

Do you know how to change this setting in Windows XP?  I was having this connection problem recently when my Homehub 2 failed.  At first my laptop found a signal and landed on the BTFon Hotspot page, from where I could log in.  After about one hour it dropped the connection.  Despite the Wireless Network Connection showing a very strong BTFON signal, I could not get the BTFon login page to reappear, despite several attempts.  Fortunately my hub started working again so it wasn't a problem, but it would be nice to know if there is a way of forcing a broswer to launch the BTFon login page when a strong signal is indicated.  Thought it might be a browser issue, but tried Chrome, Firefox and IE8 but to no avail.  Just done a check and it's working at the moment!

TonyRol
Newbie
8,773 Views
Message 22 of 31

Re: BTFON & BTOPENZONE connection problems

I have also had multiple problems logging onto Openzone when it appears that there is a strong Openzone signal. I have rung the support on several occasion. Though helpful in tone they have not resolved this regular but intermittent issue. 

 

When I do get on there is always a Java script error which I have to accept. BT do not seem to understand what is going on and they are not providing the advertised service - ie being able to share spare sprectrum on Home Hubs.

 

Very dissappointing!! 

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WatchdogTS
Aspiring Expert
8,745 Views
Message 23 of 31

Re: BTFON & BTOPENZONE connection problems

Same here, when I am out and about I can get 5 bars - excellent signal and it still won't open the login page. I have since discovered that 5 bars means nothing since my broadband is not working and my hub shows on the available networks with 5 bars and no connectivity.

So even if you get a really strong signal, it does not mean you can connect, not off my hub anyway. 😉
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Highlighted
teedub
Newbie
8,717 Views
Message 24 of 31

Re: BTFON & BTOPENZONE connection problems

I have also been having problems with BT FON and just don't know what I'm doing wrong or if it's a problem with BT?! I've tried calling the helpline but without any joy.

 

When I go onto the BT FON website and enter my btinternet.com email and password it suggests I'm registered, but when I enter this information into the BT FON app it accepts it but no joy in connecting to the internet.

 

I'm fine in my own home connecting wireless to my hub from my "smart"phone but on trying to connect to BT FON in my home or out and about my phone will say I'm connected but I can't actually get onto the internet - the BT FON app simply says "Checking internet connectivity..." - IT'S THERE, WITH EXCELLENT SIGNAL! PLEASE tell me what I am doing wrong?!

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WatchdogTS
Aspiring Expert
8,714 Views
Message 25 of 31

Re: BTFON & BTOPENZONE connection problems

@Teedub, in theory you should be able to connect to FON in your own home, part of your hub signal is split for FON users.
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Distinguished Guru
Distinguished Guru
8,710 Views
Message 26 of 31

Re: BTFON & BTOPENZONE connection problems


@teedub wrote:

trying to connect to BT FON in my home or out and about my phone will say I'm connected but I can't actually get onto the internet - the BT FON app simply says "Checking internet connectivity..."


I had a similar problem with my phone, being unable to connect with a known hotspot. I uninstalled the app and got connected straight away. I've done without the app ever since, with no trouble connecting to Fon or Openzone, at home or elsewhere. The phone even remembers the log-in details, so I wonder what the app was actually doing apart from lousing up the connection, apparently.

 

So I would suggest uninstalling the app and trying to connect manually. If it doesn't do it for you, it's easy enough to reinstall.

 

 

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josemariaruiz
Beginner
8,686 Views
Message 27 of 31

Re: BTFON & BTOPENZONE connection problems

Wimbledon zone, I bought a 5 days pass to BTFON and there is no way to stay connected for more than 20 mins 😞
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fieryfjord
Newbie
7,975 Views
Message 28 of 31

Re: BTFON & BTOPENZONE connection problems

I'm afraid you just wasted £15 of your hard earned cash.

I did the same, bought a 5 day pass - in Nottingham, only able to use it 30 min at a time and it logs off, and can't log on any longer. Very frustrating.

 

 

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Yell-Solo
Beginner
7,522 Views
Message 29 of 31

Re: BTFON & BTOPENZONE connection problems

This is all really astounding.  This is an official BT Forum with countless postings all saying the same thing, and yet there is never any word from BT themselves.  Not even a mediator, let alone someone who could actually say: "We are having technical difficulties...."  or: "The switchover from BT FON to BTwifi has messed up our service...."   Or even:  "We don't give a toss as long as you are throwing money at us."

It is most indicative of the way BT views it's customers issues with it's service.  If you ring the helpdesk, they blame FON or the Home Hub owners.  They will not take responsibility for any of it, except the fabled "managed hotspots" that are supposed to be in most town centres, which I was advised to seek out at 11:30pm by the guy on the (un)helpdesk.

Pull your finger out BT.  Start giving some reall answers!

 

 

 

 

 

 

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Manjinder
Newbie
5,587 Views
Message 30 of 31

Re: BTFON & BTOPENZONE connection problems

Nothin
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