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twedledee
Contributor
758 Views
Message 11 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

Why are my posts being deleted? I've reposted my log 2x times. They appear, and when I check back, they're gone :S
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john46
Distinguished Sage
757 Views
Message 12 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

there is no reason that that should be happening
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imjolly
Distinguished Sage
Distinguished Sage
755 Views
Message 13 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

are you trying to post the full log or just the 2 lines with the conenction and noise margin information?



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twedledee
Contributor
752 Views
Message 14 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

Trying the full log, maybe some sort of spam filter is auto-deleting? 😛 Here's the speed test / extra diagnostics: Download 0.10 Upload 0.24 Ping Latency MS: 101.75 DIAGNOSTIC TEST on Phone Number Download speed achieved during the test was - 0.1 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 12.92 Mbps Upload speed achieved during the test was - 0.24Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
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john46
Distinguished Sage
758 Views
Message 15 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

are you using a wired or wireless connection when doing the speedtest
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twedledee
Contributor
757 Views
Message 16 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

Wired connection 🙂
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imjolly
Distinguished Sage
Distinguished Sage
754 Views
Message 17 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

these figures are really low

 

have you tried a factory reset of the hub using the recessed button on the back and holding till lights flash?

 

is there any exchange problems http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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twedledee
Contributor
749 Views
Message 18 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

A reduced service thing on my exchange today apparently, although this has been ongoing for 2-3 days like this.

 

Will the reset button reset my SSID/password and network name? Or will the network name always be the default (as on the sticker under the hub?)

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john46
Distinguished Sage
746 Views
Message 19 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

all default settings remain your hub login password will also revert to the default
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john46
Distinguished Sage
745 Views
Message 20 of 22

Re: BTHH4 speed is dreadful. Frequent restarts needed to get good speed for about 30 minutes!

which exchange arer you on ?
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