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Run2Die
Beginner
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Message 1 of 3

BTHOMEHUB4 - Broadband with TV Freeview Box issue.

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For about 2 weeks my BT Home Hub 4 has been struggling.

Last night I found out that the Humax Freeview Box is affecting the broadband, high packet loss 20-40% and you are unable to load webpages, basically you cannot do anything.

I have phoned BT twice and they said that they 'boosted up my speed' but I am confused to why it cannot even handle the TV..

I have checked for broken cabling and I have tried a factory reset today but still nothing has changed.

As soon as I turn on the TV Box the broadband just dies even if it is not on HD channels, this is very weird. I have searched everywhere but I have decided to just post here, hopefully someone can help me and guide me.

Thanks alot,

Luke.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BTHOMEHUB4 - Broadband with TV Freeview Box issue.

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check possible causes of interference 


interference causes

 

 

 



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Run2Die
Beginner
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Message 3 of 3

Re: BTHOMEHUB4 - Broadband with TV Freeview Box issue.

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Thanks a lot, moved it to another socket upstairs and it's working!

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