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pharbinson
Beginner
5,133 Views
Message 1 of 10

BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

Hi, I've just set up by Hub6 and only device which won't connect is smart tv. It recognises the Hub pulls down the MAC address and IP but states subnet mask is incorrect - it's set at zeros. The TVs worked fine on Hub3 which I've returned to BT. 

Ive spent 2 hrs going between Samsung and BT and no further forward. 

I have v scant tech knowledge but if anyone can help I would be v grateful. 

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9 REPLIES 9
brookheather
Expert
5,106 Views
Message 2 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

You should be able to set a static IP address on the TV which is outside your router DHCP range.

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pharbinson
Beginner
5,053 Views
Message 3 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

apologies for asking but how do I do that? I've very limited tech knowledge. Thanks
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licquorice
Distinguished Sage
Distinguished Sage
5,049 Views
Message 4 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

You will need to consult the TV manual on how to do it, but give the TV an address of 192.168.1.20 and a subnet mask of 255.255.255.0

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brookheather
Expert
5,033 Views
Message 5 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

... and default gateway of 192.168.1.254.

pharbinson
Beginner
5,016 Views
Message 6 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

Hi, thanks for those details. The tv accepted those addresses but is asking for an address for the DNS Server as it is currently 0.0.0.0.
Any suggestions will be gratefully appreciated. Thanks
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gg30340
Distinguished Sage
Distinguished Sage
5,012 Views
Message 7 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

Try Google's. 8.8.8.8

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Liam_
Recognised Expert
5,011 Views
Message 8 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

Have a look here and take your pick, any two will do if the TV is looking for more than one.

 

https://www.whatsmydns.net/dns/uk/bt-broadband.html

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pharbinson
Beginner
4,983 Views
Message 9 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

Sorry this hasn't worked.
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flamethrower
Aspiring Expert
4,958 Views
Message 10 of 10

Re: BTHub6 and Samsung Smart Tv issues - subnet mask incorrect

Hi pharbinson, a couple more things you could try:

 

1) Factory reset the Hub6 to clean out any DHCP state that might be causing problems.

 

2) If you have a mobile phone that can act as a hotspot and good enough mobile signal you could try connecting the TV via wifi to the Internet. And then update the firmware on the TV. 

 

Googling I found some similar problems here and elsewhere and the guidance is manual configuration.

https://community.bt.com/t5/Connected-Devices-Other/Samsung-SMART-TV-series-7-network-connection-pro...

 

Good luck! 

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