BTP-15000

[Leighsmith1985]

Hi I’m a new customer to bt and have had nothing but trouble since joining. Eventually got broadband working today and set up my you view box and have encountered the error message BTP-15000 so being unable to access the subscriptions services I pay for. Telephone help line were no use??

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

This will be an account setup issue I expect.

[Leighsmith1985]

Is this somewhat of a quick fix as I am very much regretting choosing BT at the moment

[Keith_Beddoe]

It should be picked up by a moderator tomorrow.

[PaddyB]

Hi @Leighsmith1985,

Welcome to the community forum. I'm sorry your having problems with your BT TV service. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

[Leighsmith1985]

Done thank you look forward to your response and hopeful solution

[Gemma_P]

Hi @Leighsmith1985 

I have made a configuration change on the account and the TV services should now be working.

You may need to do a factory reset on the hub to force the config change through.

Once that is done, please go to the BT Player, and then try the subscription channels. It may say 'You need to set up channels' just click 'OK' at that point.

If there is still an issue please let me know.

Thank you,

[JohnC2 · Accepted solution]

Hi @Leighsmith1985 I called earlier sorry I could not reach you. I've checked the notes on your account confirm that this issue has now been fixed for you.

Cheers

John

[Leedavey80]

Hi, I have the same issue. How do I get this resolved?