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Steve32
Beginner

on ‎16-02-2021 22h10

386 Views
Message 1 of 3

BTP-15000

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I've just moved house, my fibre to the premises has started up today. I have a new YouView box but when I've started it I get a message saying I'm not a BT TV customer with error code BTP-15000. I have spoken to a couple of very helpful people on the phone today but with no luck. I have reset my YouView box as instructed, but still cannot access my subscription channels, only freeview. I would be so grateful for any help or advice on how to rectify this? 

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2 REPLIES 2
Gemma_P
BT TV Expert

on ‎16-02-2021 22h27

377 Views
Message 2 of 3

Re: BTP-15000

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Hi @Steve32,

I have made a change to the TV service your account. Please can you retry when convenient and let me know if you have further problems. Thank you. 

Steve32
Beginner

on ‎16-02-2021 23h02

371 Views
Message 3 of 3

Re: BTP-15000

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Hi Gemma, whatever you did seems to have worked! Thank you very much for your help 😊

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