I've just moved house, my fibre to the premises has started up today. I have a new YouView box but when I've started it I get a message saying I'm not a BT TV customer with error code BTP-15000. I have spoken to a couple of very helpful people on the phone today but with no luck. I have reset my YouView box as instructed, but still cannot access my subscription channels, only freeview. I would be so grateful for any help or advice on how to rectify this?
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I have made a change to the TV service your account. Please can you retry when convenient and let me know if you have further problems. Thank you.
Hi Gemma, whatever you did seems to have worked! Thank you very much for your help 😊