BTP-20000

[simonBG]

I've started with BT TV tonight, BT hub works fine, broadband signal is fine to TV (on demand works), but get error code BTP-20000.  On my account I've got the message "Your BT ID doesn’t appear to be linked with any of your BT accounts." so it looks like the TV package is not in sync.  I've been on chat and tried the factory reset of the box but get the same error message.  Is there anyone that can help?

Many Thanks.

[AlexP]

Hello @simonBG

I'm sorry your set top box appears to be having issues. If you would like to Private Message me your home phone number or account number, I'll be in touch to see how I can help.

Alex

[AlexP · Accepted solution]

@simonBG

I have corrected an account issue. Please can you retest.

If you have any problems let me know and I will take another look.

Thank you.

[simonBG]

Now works fine - all fixed, thanks v much for your help 👍