I gave your mobile number a quick call, I'm sorry I didn't get speaking to you. I've raised your case with my colleague in the BT TV team, as soon I have an update I'll be back in touch.
I had a look at your account and I can see that your case has been resolved and your TV service should be back working again. I did give your mobile number a quick call, If you're still experiencing issues with your BT TV, please post back and I'll get this investigated.
I gave your mobile number a quick call, I'm sorry I didn't get speaking to you. The BT TV team have got back to me to say that they believe they've identified and fix the issue. Please can you try restarting your BT Home Hub? If that doesn't work can you'll need to reset you BT Youview box and hub.
Please give that ago and let me know if that resolved the issue?