BTTV details cannot be viewed on My BT

[RobbieMac]

Hi @rich03

Thanks for posting back!  Sorry it's taking so long to get this sorted out.

We are still chasing this for you.  It's with the team who are currently investigating.  I appreciate your patience.  Don't worry, @NeilO hasn't forgotten about you 

Cheers,

Robbie

[Andy005]

Hi @rich03,

I've had this fault logged since the 24th October, the promised "we will keep you updated" from the Incident Desk hasn't materialised either.

It shouldn't be taking this long whatever the problem is.

Andy

[DavidM]

Hi @naples98,

I'm really sorry for the delay in getting back to you. I'm still chasing updates on this and will be in touch as soon as I have anything for you.

Cheers

David

[Andy005]

Hi @DavidM,

There are at least 3 threads reporting this error, is it possible to group them all together so that it's easier for us, and the Mods, to keep track of any updates?

Thanks

Andy

[naples98]

Thanks a lot for the information/update. I checked this morning and I'm still getting the same error. I also think I may be missing some channels like Rich but can't confirm that. 

[PaddyB]

Hi Guys,

Just a quick update to let you know that we've identified the issue and we expect this to be fixed by next Friday.

Thank you for your patience while we investigated this and I'm sorry this has taken longer than expected to fix.

Thanks

PaddyB

[Andy005]

Thanks for the update @PaddyB.

[Andy005]

My Mobile package error has now been resolved, just waiting for the TV package now.

[DavidM]

Thanks for letting us know the mobile package side of things has been sorted @Andy005.

@naples98 can you let me know if you see any changes over the weekend?

Cheers

David

[naples98]

I just checked and I still have the same error message. I'll keep checking though.