My BT Package Overview - Your BT TV "Error retrieving your details"

[naples98]

I just checked again at 2100 on Sunday and I still have the same error message. 

[Andy005]

I still have the errror for the TV package @DavidM, I'm not convinced that BT know what is causing this It's a serious concern, a customer should be able to see what they have subscibed to.

[JohnC2]

Hi @Andy005 and @naples98 Thanks for checking and sorry it's not been fixed for you yet. They have identified the cause of the fault so we will chase them again on why it is still happening and update you when we hear back.

cheers

John

[naples98]

Any update on this? I'm still getting the error. 

Thanks.

[jam2000]

I'm getting this error too

[Andy005]

It's been fixed for me now, I can now see all of my package details.

Tthanks for your help @JohnC2 and @DavidM.

[naples98]

It has been fixed for me as well. Thanks for the help. 

[jam2000]

Yes working for me too, Thanks

[rich03 · Accepted solution]

Mine is working too now.

Rich.

[DavidM]

Hi guys,

Thanks all for letting us know this is sorted. @tim11 can you check if this is sorted for you as well?

Cheers

David