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Beginner
1,153 Views
Message 31 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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I just checked again at 2100 on Sunday and I still have the same error message. 

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Recognised Expert
1,147 Views
Message 32 of 44

Re: BTTV details cannot be viewed on My BT

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I still have the errror for the TV package @DavidM, I'm not convinced that BT know what is causing this It's a serious concern, a customer should be able to see what they have subscibed to.

Moderator
Moderator
1,125 Views
Message 33 of 44

Re: BTTV details cannot be viewed on My BT

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Hi @Andy005 and @naples98 Thanks for checking and sorry it's not been fixed for you yet. They have identified the cause of the fault so we will chase them again on why it is still happening and update you when we hear back.

 

cheers

John

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Beginner
1,092 Views
Message 34 of 44

Re: BTTV details cannot be viewed on My BT

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Any update on this? I'm still getting the error. 

 

Thanks.

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Recognised Expert
1,068 Views
Message 35 of 44

Re: BTTV details cannot be viewed on My BT

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I'm getting this error too
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Recognised Expert
1,036 Views
Message 36 of 44

Re: BTTV details cannot be viewed on My BT

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It's been fixed for me now, I can now see all of my package details.

Tthanks for your help @JohnC2 and @DavidM.

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Beginner
1,026 Views
Message 37 of 44

Re: BTTV details cannot be viewed on My BT

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It has been fixed for me as well. Thanks for the help. 

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Recognised Expert
1,018 Views
Message 38 of 44

Re: BTTV details cannot be viewed on My BT

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Yes working for me too, Thanks

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Aspiring Contributor
1,016 Views
Message 39 of 44

Re: BTTV details cannot be viewed on My BT

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Mine is working too now.

 

Rich.

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Moderator
Moderator
1,002 Views
Message 40 of 44

Re: BTTV details cannot be viewed on My BT

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Hi guys,

 

Thanks all for letting us know this is sorted. @tim11 can you check if this is sorted for you as well?

 

Cheers

 

David