cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Moderator
Moderator
781 Views
Message 21 of 44

Re: BTTV details cannot be viewed on My BT

Go to solution

Hi @rich03

 

Thanks for posting back!  Sorry it's taking so long to get this sorted out.

 

We are still chasing this for you.  It's with the team who are currently investigating.  I appreciate your patience.  Don't worry, @NeilO hasn't forgotten about you Smiley Wink

 

Cheers,

 

Robbie

0 Ratings
Highlighted
Expert
753 Views
Message 22 of 44

Re: BTTV details cannot be viewed on My BT

Go to solution

Hi @rich03,

 

I've had this fault logged since the 24th October, the promised "we will keep you updated" from the Incident Desk hasn't materialised either.

It shouldn't be taking this long whatever the problem is.

 

Andy

0 Ratings
Highlighted
Moderator
Moderator
757 Views
Message 23 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

Hi @naples98,

 

I'm really sorry for the delay in getting back to you. I'm still chasing updates on this and will be in touch as soon as I have anything for you.

 

Cheers

 

David

0 Ratings
Highlighted
Expert
738 Views
Message 24 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

Hi @DavidM,

 

There are at least 3 threads reporting this error, is it possible to group them all together so that it's easier for us, and the Mods, to keep track of any updates?

 

Thanks

Andy

0 Ratings
Highlighted
Beginner
720 Views
Message 25 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

Thanks a lot for the information/update. I checked this morning and I'm still getting the same error. I also think I may be missing some channels like Rich but can't confirm that. 

0 Ratings
Highlighted
Moderator
Moderator
672 Views
Message 26 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

Hi Guys,

 

Just a quick update to let you know that we've identified the issue and we expect this to be fixed by next Friday.

 

Thank you for your patience while we investigated this and I'm sorry this has taken longer than expected to fix.

 

Thanks

 

PaddyB

 

 

0 Ratings
Highlighted
Expert
664 Views
Message 27 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

Thanks for the update @PaddyB.

Highlighted
Expert
631 Views
Message 28 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

My Mobile package error has now been resolved, just waiting for the TV package now.

0 Ratings
Highlighted
Moderator
Moderator
580 Views
Message 29 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

Thanks for letting us know the mobile package side of things has been sorted @Andy005.

 

@naples98 can you let me know if you see any changes over the weekend?

 

Cheers

 

David

0 Ratings
Highlighted
Beginner
545 Views
Message 30 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Go to solution

I just checked and I still have the same error message. I'll keep checking though. 

0 Ratings