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Moderator
Moderator
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Message 21 of 44

Re: BTTV details cannot be viewed on My BT

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Hi @rich03

 

Thanks for posting back!  Sorry it's taking so long to get this sorted out.

 

We are still chasing this for you.  It's with the team who are currently investigating.  I appreciate your patience.  Don't worry, @NeilO hasn't forgotten about you Smiley Wink

 

Cheers,

 

Robbie

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Expert
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Message 22 of 44

Re: BTTV details cannot be viewed on My BT

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Hi @rich03,

 

I've had this fault logged since the 24th October, the promised "we will keep you updated" from the Incident Desk hasn't materialised either.

It shouldn't be taking this long whatever the problem is.

 

Andy

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Moderator
Moderator
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Message 23 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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Hi @naples98,

 

I'm really sorry for the delay in getting back to you. I'm still chasing updates on this and will be in touch as soon as I have anything for you.

 

Cheers

 

David

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Expert
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Message 24 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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Hi @DavidM,

 

There are at least 3 threads reporting this error, is it possible to group them all together so that it's easier for us, and the Mods, to keep track of any updates?

 

Thanks

Andy

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Beginner
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Message 25 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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Thanks a lot for the information/update. I checked this morning and I'm still getting the same error. I also think I may be missing some channels like Rich but can't confirm that. 

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Moderator
Moderator
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Message 26 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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Hi Guys,

 

Just a quick update to let you know that we've identified the issue and we expect this to be fixed by next Friday.

 

Thank you for your patience while we investigated this and I'm sorry this has taken longer than expected to fix.

 

Thanks

 

PaddyB

 

 

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Expert
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Message 27 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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Thanks for the update @PaddyB.

Expert
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Message 28 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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My Mobile package error has now been resolved, just waiting for the TV package now.

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Moderator
Moderator
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Message 29 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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Thanks for letting us know the mobile package side of things has been sorted @Andy005.

 

@naples98 can you let me know if you see any changes over the weekend?

 

Cheers

 

David

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Beginner
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Message 30 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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I just checked and I still have the same error message. I'll keep checking though. 

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