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jillyp
Beginner
791 Views
Message 1 of 4

BTTV everywhere App not active

I am having the same problem accessing the BT TV App.  Can someone help?

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: BTTV everywhere App not active

Hi @jillyp Welcome to the forum and sorry to hear you are having a problem accessing the BTTV Everywhere App.

 

Have you been able to use the App previously or have you just downloaded the BTTV App?

If you have a previous version of the BTTV App then please download the latest version.

 

Post back and let me know.

 

Cheers

John

 

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jillyp
Beginner
687 Views
Message 3 of 4

Re: BTTV everywhere App not active

Thank you for your reponse.

 

No I am new to BT TV - in fact the viewing box has not yet been installed but I have been told that the app should work already - but sadly not.

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JohnC2
Moderator
Moderator
662 Views
Message 4 of 4

Re: BTTV everywhere App not active

Hi @jillyp Thanks for posting back. I trust you have your BTID already set up and the account holder status claimed from the email acknowledgement of your order.

 

Are you getting any error code when you try to access the App?

 

cheers

John

 

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