BTWIF monthly pass

[Otonel]

Hello

I currentlly don't have a broadband connection in my home as Openreach still needs to some work with setting up the connection, and I wanted to buy a BTWIFI pass.
My question is, can multiple users get online at the same time if I share the login details with them. Is there a limit on the number of users?
I think this question was asked before but just wanted to check if users can get online at the same time.

Thanks

[Keith_Beddoe]

Welcome to this user forum.

Do you actually have an order in progress with BT Retail?

[Otonel]

I have placed an order at the begining of December, but Openreach still have to complete some works at my flat, as where I live it's a new development building.
BT have told me that I can't place an order as Openreach hasn't marked the property ready for service.

I have been in contact with openreach but they keep saying that the connection will be ready in a week, then a week again an so on. At this point it's becoming a frustrating experience as I have been waiting for them for 2 months.
So I'm looking for alternatives for me and my friends untill Openreach decides to finish work.

[Keith_Beddoe]

If you still have an open order with BT Retail, and have created a BT ID, then you should be able to use that BT ID to access BT Wifi for free.

I believe you can have more than one user connected to BT Wifi, but there may be a fair usage clause which may limit the amount of minutes you can use.

You also need to have a strong BT Wifi hotspot nearby, is that the case?

[Otonel]

I was just given a order reference number when I tried to place an order in December, so I am using that everytime I call them to check if I can place an order with BT. So I don't think I can get free wifi.
I do have a full wifi network coverage from BT Wifi.

[Keith_Beddoe]

Have you received any message about creating a BT ID?

[Otonel]

No I haven't.
I am just receiving every 2,3 weeks updates on my order, telling me that I still can't place an order becuse my property is not ready for service.

[Keith_Beddoe]

BT used to allow free BT Wifi access during order progression. I will ask a moderator to confirm this.

[Otonel]

Thanks.

[StuartH · Accepted solution]

Hi @Otonel

I can advise BT Broadband customers will now have access to BT Wi-fi once their order is confirmed and being progressed. They can access this via their BT ID as long as they have a signal.

You can connect using more than one device at the same time (up to a maximum of 3 connections per Fon account). However, at different Fon Spots it is not possible to connect using the same account at the same time. Due to speed bandwidth availability.

Thanks

Stuart