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Beginner
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Message 1 of 5

BTYahoo Mail set up issue

I use the BTyahoo web browser to manage two of my email accounts.  In one I have a problemas follows:

 

1. Mail comes in to my in box

2. Despite not setting anything up. mail in the inbox is automatically transferred to my Trash folder and unless I catch it in time trashes the messages.  This only happens with one account, My other account has kept mail going back sometime and I decide what to delete and what to keep.

3. How do I set up my account to stop transferring my e mails to trash.

 

Footenote :As well as accessing both accounts though BTYahoo web browser I also access them both through my mobile.

 

Thanks for your help

 

Kap

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Distinguished Guru
Distinguished Guru
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Message 2 of 5

Re: BTYahoo Mail set up issue

You need to set your mobile to leave messages on the server, otherwise they will disappear as soon as you've downloaded them to the mobile. 

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Beginner
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Message 3 of 5

Re: BTYahoo Mail set up issue

Just checked phone and delete mail on server is swithced off.
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Beginner
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Message 4 of 5

Re: BTYahoo Mail set up issue

I have deleted the account from my phone and will see what happens to new mails coming into the BTYahoo online browser.

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Distinguished Guru
Distinguished Guru
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Message 5 of 5

Re: BTYahoo Mail set up issue

Yes, it's a good idea to eliminate the mobile. If it still keeps happening, try turning off the spam guard to see if that stops it.

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